Responding appropriately to incidents or circumstances that have caused, or may cause, harm to clients, staff, or visitors is a key part of the way that a company continually improves the safety of its services.

Companies’ responsibilities also include monitoring safety, preventing and reducing risk, carrying out risk assessments, raising the profile of any incidents and unsafe practices to staff, and adhering to the law.

Companies should aim to ensure that lessons are learnt from all accident, incident or near miss events which may have the potential to harm people or the business. Where possible,  this will aim to reduce or eliminate such incidents.

This policy outlines the processes for ensuring that incidents are reported in a timely and accurate way, robustly investigated, and improvements implemented when necessary.

This customisable policy contains:

• The Policy Statement
• The Scope of the Policy
• Definitions
• Incident Reporting
• Incident Investigation
• Root Cause Analysis
• Trend Analysis
• External Reporting
• Training
• Monitoring Information
• Related Policies Information
• Legislation and Guidance
• Appendices
• Summary of Review