“Having no previous experience in social care we were conscious when we bought our first care home of the lack of operational expertise or support that we could provide our manager with. Helen and her team have done an amazing job of filling that gap for us which I have no doubt played a pivotal role in our recent fantastic CQC inspection.”

We started to use Care 4 Quality in January 2018 after a very poor inspection. There was a lot of uncertainty about the future of the home, thanks to the help and support given by Helen and the team, within a few months we were out of special measures. The consultant’s audits, the support over the phone and the paperwork contributed to our improvement. Most importantly, having a good team by your side during a difficult time gives you all the support and reassurance you need. I would definitely recommend Care 4 Quality!

After yesterday’s meeting with the local authority, the “voluntary” suspension on new admissions has been lifted !! ? Decided that we’ll admit one new resident at a time (per week maybe) to ensure we have all the new paperwork totally completed and correct for each new admission. Big relief! The 3 from the authority were happy with care documents in place, couple of suggestions to improve (of course!!) but all went well. Thank you for all your help so far, we couldn’t have done it without Care 4 Quality!

Care 4 Quality have provided us excellent service and was an invaluable resource to us when our home was going through a significant period of hardship.  Their consultant was very insightful and was able to provide us with concrete input and guidance on how to improve our services in all areas from care, regulation and procedures to staffing and management.  Working with them has been a personable and seamless process, with great responsiveness and on-going support.

“We want to thank you for your loyalty and making yourself available at very short notice to help contain the situation and your consultant for the hard work and perseverance to get to the desired result, which has been achieved”

“We have been using Care 4 Quality, Helen Fuller and her team in respect of issues we had with Care Quality Commission (CQC) following their most recent inspection. We found Helen and her team to be extremely helpful, professional in their approach and willing to go over and above to help us with the problems we had. As a result we are now going forward with the issues we had and feel that without the support of Care 4 Quality we would not have been able to solve many of the problems. We are still using Helen to continue moving the Home forward and would not hesitate to recommend Care 4 Quality and their service to anyone facing the same or similar problems with CQC.”

“Care 4 Quality have provided external Training, Auditing, Advice and Consultancy to our service for over three years. They provide a bespoke quality service that is tailored to the exact needs and requirements of the organisation. This forms a vital part of our service and helps ensure that we remain relevant, current, up to date with new regulations/initiatives and legally compliant. Which in turn helps us deliver a high standard of care to our service users.”

“We always look forward to our Care 4 Quality consultant’s visits, not just because they are approachable and ‘human’, but also because of the insight and personal knowledge that they have of the Care Sector. Our consultant is always thorough when conducting audits and will ‘walk though’ with new staff the reasons why certain practices, policy and procedures need to be in place and how this can be implemented. Our Care 4 Quality consultant is a great asset to our company in ensuring that we continually seek improvement and compliance.”

“I just wanted to say a huge thank you to Care 4 Quality for today. The consultant was so enthused and we thought they were lovely! You never know how people are going to react however much you get on with them and trust their work, so I was so happy the team took to the suggestions so well. Thanks again and we will be sure to send you lots of emails soon!”

“We have worked with Care 4 Quality on a matter where our mutual client (a Service Provider) had been imposed with positive conditions by the CQC. Their consultant was extremely user friendly, immediately grasped the issues and greatly assisted in putting together plans and collating the evidence to make the necessary representations to the CQC. Care 4 Quality helped the SP successfully remove the conditions and avoid a previously imminent Notice of Proposal to cancel registration. Their work was meticulous and they strived to secure the right outcome for the client. I would absolutely recommend Care 4 Quality for a Service Provider looking to make improvements.”

“The consultant from Care 4 Quality has done a lot of work over the past year and the systems that are now in place are much easier to keep track of things so we can hopefully maintain it.
We received the draft report from CQC and got OUTSTANDING in the well-led section, which I know this is due to all the input from Care 4 Quality. It’s great, that’s what we needed. Now just 4 more to achieve!
Care 4 Quality are worth their weight in gold and they helped us get an “outstanding. Once again, thank you.”

“We have worked with Care 4 Quality on a number of occasions, particularly in relation to appeals to the First-tier Tribunal (Care Standards) against decisions of the CQC. We often work to very tight deadlines and have found them to be very flexible and willing to work with us to meet our clients’ requirements, even at short notice. Their audit reports are often detailed and structured well, with clear advice on any actions required to achieve compliance. We regularly recommend Care 4 Quality to our clients, who have also expressed positive comments about their services due to their approachable nature and commitment to their role. We would not hesitate to continue to advise our clients of their services in the future.”

“I have been very happy with the service Helen and her team provide. She is a very thorough and competent inspector and integrates well with our staff. Her reports are very detailed and include an action plan to help staff improve, they also indicate which areas she feels would reach outstanding. The reports arrive promptly after the visits and she is available to work on special projects should this be needed – we have not used her in this way, but would be happy to do so. I can highly recommend them as a professional team and a great help in preparing for CQC visits – Helen inspects our 4 services annually as an unannounced ‘mock’ inspection and this works very well for us.”

“We have no words to express or describe our heartfelt big thank you to Care 4 Quality. On behalf of CHC we salute you. You have made an indelible contribution to the advancement of our development and for us all here in Capital Homecare (UK) Ltd. We are so indebted to your gracious broad-mindedness and your incredible acumen. You are blessed. We at Capital Homecare cannot wait to welcome you home because you are one of us.”