This customisable policy acts as a guide for staff. Each staff member is to operate within their scope of practice and will endeavour to maintain the skill, training, and knowledge to carry out care of a very high standard.

Continuity of care is important for both staff and clients. Patients tend to trust healthcare professionals that they know, and professionals may be able to predict disease trajectory, progression or read signs that the client is deteriorating if they are aware of the client’s baseline.