The Natural Choice for Bespoke Healthcare Compliance

The Natural Choice for Bespoke Health and Social Care Compliance

Environmental Sustainability in Health and Social Care | Implementing the CQCs Guidelines

CQC Training Days.

Attend our expert CQC training days taking place nationwide throughout the year.

iBenchmark and Care 4 Quality. present…

Bespoke CQC Training Events

To be an ‘Outstanding’ provider, a healthcare provider must understand how to embed best practice throughout their governance and organisational structure and be prepared to adapt their organisation to the changing requirements of the Care Quality Commission.

With a bespoke CQC Training Day led by the iBenchmark CQC Training team, comprised of experiend CQC trainers and former CQC inspectors. Your healthcare provider can ensure that your team have a detailed understanding of how to shape the processes of your organisation around achieving an ‘Outstanding’ CQC rating.

Our ‘Understanding the New CQC Framework and How To Be Outstanding’ training aims to keep your team members updated with best practice guidance, the latest regulatory changes and how this will impact the role of individuals, the service users and the organisation as a whole. This includes helping your team to understand how they can meet the Key Lines of Enquiry (KLOEs) and CQC Fundamental Standards. 

Our CQC Training Days are constantly evolving to ensure that we are aware and ahead of any regulatory changes, and we can adapt our Course Agenda to ensure we are meeting your sector-specific requirements and your areas of concern or interest.

With a private, service-specific ‘Understanding the New CQC Framework and How To Be Outstanding’ Training Day, we can deliver a detailed and engaging day of support at your site, that will increase the understanding of the roles and responsibilities of your team, and ensure everyone can effectively engage in proactively maintaining and evidencing compliance. 

If you are not looking to book a private, service-specific CQC Training Day for your entire team, please see below our open-invite, nationwide CQC Training Events that are held at some of the most prestigious venues in the country.

James McQuillin is one of our CQC trainers, and spent many years as the National Training Manager at the CQC and its predecessor, the Commission for Social Care Inspection. He is one of the founders of iBenchmark, the UK’s Leading Care 4 Quality. Software. He has a thorough insight into the expectations of the CQC and exactly what is required to be an ‘Outstanding’ provider.

He is passionate about supporting providers like you to understand compliance legislation and to achieve an Outstanding CQC rating. He has delivered this training course nationwide for many years, both internally within the CQC and externally to thousands of service providers.

Or Attend Our Regular Events

We look forward to seeing you…

Our Next Events.

Venues have parking facilities and are accessible via public transport.

The session will run from 9am-5pm, and you will be provided with refreshments and an excellent working lunch (vegetarian options available).

Throughout the day, you will have the opportunity to network with your fellow healthcare professionals and speak with James McQuillin and our other guest speakers.

Course Agenda


  • History of the CQC and their standards


  • Understanding the inspection model
  • What are the 11 Fundamental standards?
  • The 5 Questions asked as part of the Inspection.
  • Mapping the standards to the 5 Questions
  • The CQC Evidence Matrix
  • Evidence that now demonstrates compliance for the 5 Questions
  • KLOE – key Lines of Enquiry
  • Why staff matter and How to prepare them
  • Identifying what you do Above and Beyond

How to conduct mock Inspections

  • Understanding SOFI (Short Observational Framework for Inspections)
  • How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)
  • Identify areas for improvement and the root cause from the video

On the day of inspection

  • First Impressions Matter
  • Time to Showcase your good work
  • Introductions (Who are the Inspection team?)
  • General house-keeping for everyone

After the inspection

  • Immediate
  • Team brief
  • 48 Hour Rule
  • Ratings
  • Characteristics of Each of the 4 Ratings
  • How often you will be Inspected
  • Draft Report

Hints and tips for achieving Outstanding

  • What constitutes outstanding?
  • Sharing Best Practice
  • Getting the most from the CQC Website

Why are Policies and Procedures so important?

  • Presentation by Darren Botes, Head of QPol at Care 4 Quality.

Expert Q&A / Networking

  • We will end our presentation with a 30 minute Q&A
  • An hour to network with fellow healthcare professionals and our speakers
“A must attend training course. The course was fantastic- one of the best value for money courses I have ever done and of immense practical use. A must for anyone responsible for compliance in their organisation”
– Nick, Dental Practitioner

“Having attended several CQC led courses over the past years, this is the first time I have left thoroughly enjoying both the course and the contents. Your course reflects exactly what is required to be implemented from a CQC perspective because of James’ previous history as their National Training Manager.”
– A. Marjara, Care Home Manager

The course is extremely useful for:

  • Business Owners
  • Nominated Individuals
  • Registered Managers
  • Service Managers
  • Senior Staff
  • Team Leaders
  • Heads of Department
  • Directors

It is tailored for all sectors:

  • Domiciliary Care
  • Primary and Acute care services
  • Adult Social Care
  • Care Homes
  • GP’s and Doctors
  • Clinics
  • Dentists
  • Mental health services
  • Aesthetic Clinics
  • Other health or social care provider

Tickets are subject to limited capacity, so book yours now to avoid disappointment!

Tickets are £250.00 each. Pricing includes the training event, lunch buffet, and training resources to take away.

Request a Callback with Our Specialist Team!

Leave your contact details along with a few lines about the nature of your enquiry and a specialist member of our team will get in touch.

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