“When we decided to start our business, we had to shop around to see which compliance and policy writing company would be able to deliver what we needed. It is quite a daunting challenge to start a regulated business, so we needed to find a company that would be able to reassure us and guide us through the process. We did some scouting around and eventually came to Care 4 Quality., which in our opinion sounded credible, reliable and as though they were a company that knew what they were talking about. From the outset, we built a good rapport with the team and in particular, Imogen Huxford the Director of Clinical Operations. We had already developed a relationship with Care 4 Quality., but we needed to ask them for further support due to a setback from the CQC. In order to rectify our situation, we went back and forth with Imogen and the Care 4 Quality. team to create a list of policies that needed curating. Every time they created one, they would send it back to us to read and give our opinion on. The relationship we built with Care 4 Quality. meant that we could rely on their support if we needed help, which was crucial to us at that stage of our business. Imogen’s tone and manner of doing things was complimentary to us and her support, along with the whole team, makes me and my organisation particularly grateful.”
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