The past few months have been challenging in so many ways for care home managers and providers. Once again, the sector continues to demonstrate it’s utter resilience, adaptability, dedication and commitment in providing quality care in extreme and sometimes traumatic circumstances.
As a business we owe a massive ‘THANK YOU’ for the unwavering loyalty from our wonderful client base. Without you, we would not have been able to continue the level amd volume of support during these past few months.
Since we have been in ‘lock down’ Care 4 Quality have launched an E-shop which is growing weekly and holds many FREE documents to download, feel free to have a browse. , and we have carried out numerous mentoring sessions and remote audits. We have a huge number of visits that need to be booked in as soon as is safe to do so. I am very conscious that however we proceed, as a business, coming out of this pandemic we need to work together to ensure we do this in the safest way, minimising risk for everyone.
As we are now entering a new era within our ‘new norm’ I wanted to lay out my thoughts and intentions for the phasing in of visits and consultancy support. Obviously, this is unchartered territory for all of us and subject to changes as the Covid picture evolves over the coming weeks and months.
We are tentatively looking at booking jobs from the beginning July for priority visits. This will mean that we do not open the flood gates too quickly and gradually return to supporting services with visits. Many of our services have received ongoing support remotely throughout this time.
Our aim is to ensure that we keep down the amount of travel from company to company and therefore where possible we are going to group visits into company ‘bubbles’ and spread visits out so that they are as spaced apart as possible. This will clearly take some managing and juggling of dates, so please bear with us.
We have developed a layered approach to managing potential visiting risks by developing a risk table that triangulates information gathered from Care services expectations, provision of safe working spaces, your input, Covid status and Care 4 Quality overarching risk assessment. This will be sent to services 7 days prior to their visit date.
Remote audits will continue to be offered moving forward as an alternative option instead of a site visit.
Robyn will be in touch with all clients that are due visits in order to start scheduling visits. Thank you all once again for your ongoing support, speak soon!
Helen Fuller – Managing Director, Care 4 Quality Ltd