Online healthcare providers, recognise that remote consultations are appropriate for many patients and conditions but may not be suitable in all circumstances. It is therefore essential that robust inclusion and exclusion criteria are applied consistently to ensure that patients receive care that is clinically appropriate, safe and aligned with their individual needs.

Online healthcare providers recognise that remote consultations are appropriate for many patients and conditions but may not be suitable in all circumstances. It is therefore essential that robust inclusion and exclusion criteria are applied consistently to ensure that patients receive care that is clinically appropriate, safe and aligned with their individual needs.

Updated and published 20th March 2026