The Natural Choice for Bespoke Healthcare Compliance

The Natural Choice for Bespoke Health and Social Care Compliance

THE CQC'S NEW FRAMEWORK | Interpreting employee wellbeing and management statements

Good Governance


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This is a one day course. Arrival time 9am with course start time of 9.30am and finish at 4.30pm.

This workshop will give you the key to successfully leading your service ensuring effective and responsive Governance processes and sustainability mechanisms.  The underpinning regulation (Regulation 17) will be explored to support understanding of the underlying principles of governance. Good governance forms part of the wider domain of Well-Led and we will look at how good governance principles can be woven into the care service. To meet this regulation; providers must have effective governance, including assurance and auditing systems or processes. These must assess, monitor and drive improvement in the quality and safety of the services provided, including the quality of the experience for people using the service. The systems and processes must also assess, monitor and mitigate any risks relating the health, safety and welfare of people using services and others. Robust documentation must be a consistent feature within the service, we will explore what good documentation looks like and how record keeping processes can help support the service. We will talk about governance meetings and what needs to be covered in the these meetings. Providers must continually evaluate and seek to improve their governance and auditing practice. There will be availability on the day to speak with C4Q experts.

  • Examine underpinning key Legislation and Regulation and how this guides quality systems and process. What is CQC’s expectation around good governance in terms of records, audits and provider oversight.
  • Explore what good record keeping looks like and how to assess the documentation in use at your service. How robust documentation can protect the service and evidence good care delivery.
  • Practically carrying out a gap analysis of current systems within your service versus best practice examples. This will help you to build your governance framework.
  • Identify a creative auditing process and schedule that is effective and adaptable to the needs of the service and people who live there. What audits need to be carried out as part of your internal audit structure.
  • Understand the key role of Provider visits, what these should look like and the documentation around these visits.
  • Gain knowledge of how to develop responsive continuous improvement plans that evidence progression and sustainability. How to adopt a team approach when reviewing your audit processes, developing roles and focussing on accountability and meaningful audits.
  • Reflect, consolidate and cascade lessons learnt with the staff team and identify joint learning opportunities. Governance review meetings within the service, what needs to be on the agenda and how to get the best out of these team meetings.


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