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CQC Training Event: New Summer Venues

Published On:

10 May 2022

Published In:

We are excited to announce new nationwide venues for our popular training course – Understanding the CQC Framework and How to Achieve Outstanding.

This expert training session, delivered by Former National CQC Training Manager, James McQuillin, will now be taking place in Nottingham, Oxford, Harrogate, Exeter, Norwich, and Newcastle.

See our fantastic venues and course agenda below, as well as the links to buy your tickets now!

New Venues

Nottingham Forest F.C, Tuesday 21st June. The City Ground, Nottingham, NG2 5FJ

Oxford Golf Club, Tuesday 28th June. Hill Top Road, Oxford, OX4 1PF

Rudding Park, Harrogate, Monday 4th July. Rudding Park, Harrogate, HG3 1JH

Norwich City FC, Norwich, Tuesday 19th July. Carrow Road, Norwich, NR1 1JE

St. James’ Park Stadium. Newcastle, Tuesday 26th July. Strawberry Place, Newcastle-upon-Tyne, NE1 4ST

Hosted by James McQuillin, Former National CQC Training Manager

James spent many years as the National Training Manager at the CQC and its predecessor, the Commission for Social Care Inspection. He is one of the founders of iBenchmark, the UK’s Leading Care 4 Quality. Software. He has a thorough insight into the expectations of the CQC and exactly what is required to be an ‘Outstanding’ provider. He is passionate about supporting providers like you to understand compliance legislation and to achieve an Outstanding CQC rating. He has delivered this training course nationwide for many years, both internally within the CQC and externally to thousands of service providers.

We look forward to seeing you at one of the events!

Course Agenda


  • History of the CQC and their standards


  • Understanding the inspection model
  • What are the 11 Fundamental standards?
  • The 5 Questions asked as part of the Inspection.
  • Mapping the standards to the 5 Questions
  • The CQC Evidence Matrix
  • Evidence that now demonstrates compliance for the 5 Questions
  • KLOE – key Lines of Enquiry
  • Why staff matter and How to prepare them
  • Identifying what you do Above and Beyond

How to conduct mock Inspections

  • Understanding SOFI (Short Observational Framework for Inspections)
  • How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)
  • Identify areas for improvement and the root cause from the video

On the day of inspection

  • First Impressions Matter
  • Time to Showcase your good work
  • Introductions (Who are the Inspection team?)
  • General house-keeping for everyone

After the inspection

  • Immediate
  • Team brief
  • 48 Hour Rule
  • Ratings
  • Characteristics of Each of the 4 Ratings
  • How often you will be Inspected
  • Draft Report

Hints and Tips for achieving Outstanding

  • What constitutes outstanding?
  • Sharing Best Practice

Getting the most from the CQC Website


Tickets are subject to limited capacity, so book yours now to avoid disappointment!

Tickets are £250.00 each. Pricing includes the training event, a full lunch, and training resources to take away.

Click the links below to book your tickets.

The buttons below take you to Stripe, our secure booking system. You will receive email confirmation immediately upon booking, as well as further details about the event.

Book tickets- Edgbaston, Wednesday 18th May 

Book tickets- London Golf Club, Thursday 26th May

Book tickets- Ageas Bowl, Tuesday 7th June

Book tickets- The Oval, Kennington, Wednesday 15th June


Book tickets- Nottingham, 21st June

Book tickets- Oxford, 28th June 

Book tickets- Harrogate, 4th July

Book tickets- Exeter, 12th July

Book tickets- Norwich, 19th July 

Book tickets- Newcastle, 26th July 

If you have any questions, our expert team are happy to talk. Contact us via 0186 559 5795 today!

Request a Callback with Our Specialist Team!

Leave your contact details along with a few lines about the nature of your enquiry and a specialist member of our team will get in touch.

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