Artificial Intelligence (AI) refers to computer systems that can perform tasks that normally require human intelligence, such as generating written text, analysing data and supporting decision making.

This policy outlines how services can utilise, procure, deploy, and monitor artificial intelligence in ways that enhance the quality, safety, efficiency, and outcomes for the people they support and others within their service, while safeguarding people’s rights, dignity, and privacy.

Published 18th March 2026