Promoting Mental Well-being in Care Homes: Best Practice for Providers
In recognition of Mental Health Awareness Week (12th–18th May 2025), led by the Mental Health Foundation
This Mental Health Awareness Week, we’re shining a light on the importance of promoting positive mental well-being in care homes – not only for residents but also for the dedicated staff who support them.
The Mental Health Foundation has been championing mental health for over 20 years, and their annual campaign raises awareness and understanding of mental health issues across all sectors. In care homes, this means making mental wellbeing a central focus for both those in your care and those providing that care.
Why Mental Well-being Deserves a Place at the Top Table
Mental health is just as important as physical health. It affects how residents feel, behave, and interact with others, ultimately shaping their quality of life.
Mental well-being is also a key area of focus under the CQC’s new Single Assessment Framework, particularly within the Caring, Responsive, and Well-led quality statements. Inspectors are actively looking for evidence that your service recognises, responds to, and supports the emotional and psychological needs of both residents and staff.
Mental health and emotional well-being shouldn’t be an afterthought – they should be a natural part of your service’s culture.
Best Practice for Supporting Resident Mental Well-being
Here are some effective approaches care homes can implement to support residents’ mental well-being day to day:
- Personalised Activities
Tailor activities to each resident’s interests, life history, and cultural background. A blanket approach – like only offering bingo and group games – might not meet the needs of residents who prefer quieter, one-to-one engagement or have different cultural preferences. - Outdoor Access and Sensory Spaces
Access to fresh air and nature, even small spaces like a patio garden or sensory room, can significantly boost mood and reduce anxiety. - Meaningful Social Interaction
Create opportunities for residents to form connections – not just with staff, but also with one another. This can include reminiscence sessions, pet therapy, or using technology to help residents connect with family members. - Mental Health Support Pathways
Ensure clear referral routes for residents who may need specialist mental health support, and make sure staff know how to access them.
Don’t Overlook Staff Mental Well-being
Your workforce is your greatest asset – and burnout is still a big concern across the sector.
Make sure your Well-led approach includes staff well-being by:
- Offering regular, supportive supervision.
- Promoting work-life balance and fair rotas.
- Encouraging peer support and open conversations.
- Providing access to Employee Assistance Programmes (EAPs) or external wellbeing resources.
By putting these measures in place, you help ensure your staff feel valued, motivated, and supported – ultimately reducing sickness absence, turnover, and job dissatisfaction.
Helpful Resources from Care 4 Quality
Here are some services from Care 4 Quality that can help improve the mental well-being of both residents and staff:
- Compliance Audits
Ensure your service meets the latest standards with a compliance audit that highlights areas for improvement in mental health support.
➡️ Learn more - Bespoke Policies
Update your mental health and wellbeing policies with tailored guidance to meet best practices and CQC requirements.
➡️ Explore Policies - Training Courses
Improve mental health awareness with training for staff on key topics like governance and resident care.
➡️ View Training - Quality Assurance Surveys
Collect feedback from residents and staff to track your wellbeing efforts and improve your services.
➡️ Get Surveys - Management Support
Receive interim management support to ensure strong leadership and consistent wellbeing practices.
➡️ Learn More
Additional Support Resources
In addition to the services Care 4 Quality provides, there are national resources such as the Samaritans (116 123) or local mental health services that can offer further support for both staff and residents in need. Don’t hesitate to reach out to these organisations if additional support is required.
Ready to Improve Well-being in Your Care Home?
Contact us today for expert guidance on enhancing the mental well-being of both residents and staff. We can help you ensure your care home meets CQC standards and fosters a positive, supportive environment for everyone.
Call us at 08083 037626 or email us at [email protected] to get started.
Want to get started? Schedule a free consultation today to review your current mental health practices and discover areas for improvement.
